Returns & Exchanges
At Ray's, we pride ourselves on the quality of our gourmet food products and want you to be completely satisfied with every bite. Due to the perishable nature of our items, we offer replacements or refunds for products that arrive damaged or do not meet our freshness standards.
Inspect Your Delivery
Please examine your package immediately upon arrival to ensure all items are present and meet your expectations for freshness and quality.
Contact Customer Support
If there is an issue with your order, email our team within 48 hours of delivery with your order number and clear photos of the product and packaging.
Verification Process
Our quality assurance team will review your photos and claim within 24 business hours to verify the issue and approve a resolution.
Receive Refund or Replacement
Once approved, we will either ship out a fresh replacement at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing